Privacy Policy

Dialler (dialler.enablelabs.app) is run by Enable Coaching (ABN 49 269 055 191), part of Enable Labs. This policy explains what personal information Dialler collects, why, who it is shared with and the choices you have. It applies to everyone who uses Dialler, and to the people whose details our customers keep in it.

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth) as a matter of good practice, whether or not they technically apply to a business of our size.

• Your account: your name, email address, company, role and settings.
• Your customers' contacts: the people you upload or add (names, phone numbers, email addresses, businesses, notes, keywords and lists). You decide what goes in.
• Activity: calls you log (time, length, outcome, notes), texts and emails you write in Dialler, notes, sales, targets, competition points and timesheets (clock on, breaks, clock off).
• Phone link: when you connect your phone, Dialler passes call and text details between your computer and phone, and records when a call starts and ends. It does not record the audio of calls on the standard plan.
• Speech: if you use Speak your notes, your device's own speech-to-text (for example Google Chrome or Apple) turns your words into text. We receive only the text.
• Pro plan only: if your company switches on call recording or AI call notes, recordings and transcripts of those calls.
• Technical: basic logs (dates, pages, errors) to keep Dialler working and secure.

To run Dialler for you: showing your contacts, placing and logging calls, preparing texts and emails, reports, leaderboards and timesheets; keeping your account secure; fixing problems; and improving Dialler. We do not sell personal information and we do not use it for advertising.

You can choose to connect your own Gmail or Outlook account so emails you write in Dialler are sent from your mailbox. When you do:

• We ask only for permission to send email on your behalf, plus your email address and name so we can show which mailbox is connected. We cannot read, search, change or delete your emails, contacts or calendar.
• We send an email only when you press Send in Dialler, to the address you choose, with the words you wrote.
• We keep a copy of each email you send through Dialler (recipient, subject, message and time) on that contact's history in your Dialler account.
• We store the access permission Google or Microsoft gives us in encrypted form, and use it only to send the emails you ask for. People cannot see it, including your own team.
• You can disconnect at any time in Dialler under Settings, Your email. You can also remove Dialler's access from your Google Account (myaccount.google.com/permissions) or your Microsoft account. When you disconnect, we delete the stored permission.

Dialler's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. In particular, we do not use Google user data for advertising, we do not sell it, we do not use it to train AI models, and we do not let people read it except where you ask us to (for example for support), where it is needed for security, or where the law requires it.

We use trusted service providers to run Dialler. They handle information only to provide their service to us:

• Supabase (database and sign-in) and Vercel (hosting).
• Anthropic, to tidy spoken notes and write templates when you ask Dialler to. Anthropic does not use this information to train its models.
• Google or Microsoft, to send the emails you ask Dialler to send from your connected mailbox.
• Pro plan only: Telnyx, for browser calling, call recording and texts.

Within your company, the owner can see the contacts, activity and timesheets of their team. Salespeople see the contacts given to them and their own activity. We may also disclose information where the law requires it.

Dialler's database is hosted in Japan, our website runs from Australia, and some service providers (such as Anthropic) process information in the United States. We choose providers with strong security and privacy commitments.

Information is sent over encrypted connections and protected by access rules so each company sees only its own data. Email permissions are encrypted. No system is perfectly secure, so please keep your password private and tell us straight away if you think your account has been misused.

We keep information while your company uses Dialler. Deleted contacts are hidden straight away and removed for good later. If your company stops using Dialler, we delete or anonymise its information within a reasonable time unless the law requires us to keep it.

You can ask to see or correct the personal information we hold about you, or ask us to delete it. Contacts in a customer's Dialler account are managed by that customer, so we may pass your request to them. To make a request or complaint, email us (below). If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Questions or requests: micheal@enablecoaching.com.au. We may update this policy as Dialler changes; the date at the top shows the latest version, and we will tell you about important changes in Dialler or by email.